Refund Policy

Last Updated: 10.28.2025

At EchelonX Solutions, we value clarity and accountability in how we work with our customers. This Refund Policy outlines when and how refunds may be requested for our subscription-based Software-as-a-Service (SaaS) platform.

Refund Eligibility

Refund requests may be considered when all of the following conditions are met:

• The request is submitted within 14 days of the initial subscription purchase date

• The request is made by the original account holder or an authorized representative

• The request relates to a first-time subscription purchase

Refunds are not automatic and are evaluated individually based on the circumstances and this policy.

How to Request a Refund

To request a refund, please contact our support team at:

Email: contact@echelonxsolutions.com

Please include:

• Your account email address

• Order or invoice number

• A brief reason for the request (optional, used to improve our services)

If your request is approved, the refund will be issued to the original payment method used at the time of purchase.

Refund Processing Time

• Approved refunds are typically processed within 5–10 business days

• Actual timing may vary depending on Stripe, your payment provider, or your bank

Exclusions

Refunds do not apply to:

• Subscription periods that have already been fully used

• Usage-based fees, transaction fees, or third-party fees (including Stripe fees)

• Custom integrations, professional services, consulting, or one-time setup services unless explicitly agreed in writing

Repeated or abusive refund requests may result in denial of future refunds or suspension of service.

Third-Party Payment Processing

All payments and refunds are processed through Stripe, Inc. EchelonX Solutions does not control payment processing timelines or bank settlement speeds.

Our Commitment

We strive to be fair and transparent. If EchelonX Solutions does not meet your expectations, we will review your request in good faith and in line with this policy.