top of page

Privacy Policy

Last Updated: 10.28.2025

EchelonX Solutions (“EchelonX Solutions”, “we”, “us”, or “our”) is committed to safeguarding your personal information. This Privacy Policy describes how we collect, use, and share information when you access or interact with our website and services available at https://www.echelonxsolutions.com.

1. Information We Collect

In the course of providing our services, we may collect the following types of information:

  • Account details, including your name, email address, and company information

  • Communications, such as messages exchanged with our support team

  • Subscription and billing information, related to your use of our platform

  • Usage data, system logs, and analytics related to platform performance

  • Security and access data, including authentication and activity records

We do not store full payment card numbers.

2. How Billing Works

EchelonX Solutions operates as a subscription-based Software-as-a-Service (SaaS) platform.

Subscription Billing

  • Subscription fees are charged monthly in advance

  • Fees depend on your selected plan and enabled features

  • Subscription fees are separate from any payment processing fees

Payment Processing

  • Payment processing services are provided by Stripe, Inc.

  • EchelonX Solutions does not process payments directly and does not act as a bank or money transmitter

  • Stripe may collect additional information necessary to process payments and meet legal or regulatory requirements

Payment Data

  • EchelonX Solutions does not store full credit or debit card numbers

  • Payment details are securely collected and processed by Stripe in accordance with Stripe’s privacy and security standards

3. Payment Information

All payment transactions are handled by Stripe. Stripe collects and processes payment method information in line with its own privacy and security practices.

For more details, please review Stripe’s Privacy Policy.

4. How We Use Your Information

We use the information we collect to:

  • Operate and maintain the EchelonX Solutions platform

  • Manage subscriptions, billing, and user accounts

  • Communicate with users and provide customer support

  • Improve platform performance, security, and functionality

  • Detect and prevent fraud, abuse, or unauthorized access

  • Comply with applicable legal and regulatory obligations

5. Sharing of Information

We may share your information with:

  • Stripe, for payment processing and billing purposes

  • Trusted service providers who assist with platform operations

  • Legal or regulatory authorities, when required by law

We do not sell personal information.

6. Data Security

We maintain reasonable administrative, technical, and organizational safeguards to protect personal information. However, no system can be guaranteed to be completely secure, and we cannot eliminate all security risks.

7. Data Retention

We retain personal information only as long as necessary to:

  • Deliver our Services

  • Fulfill contractual obligations

  • Meet legal, accounting, or regulatory requirements

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction or deletion of your data

  • Object to certain types of data processing

Requests may be submitted to contact@echelonxsolutions.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our Services constitutes acceptance of the updated policy.

10. Contact Information

EchelonX Solutions
Website: https://www.echelonxsolutions.com
Email: contact@echelonxsolutions.com
Phone: +1 347 387 7610

bottom of page